Who we are

The Thetford Garden Centre Limited, a company registered in England and Wales with registered company number 02658285 whose registered office is at The Gables, Old Market Street, Thetford, Norfolk IP24 2EN collects, uses and is responsible for certain personal information about you. Please contact us using the details below if you have any questions on these terms or the service that we provide. All references to “us” or “we” throughout this statement is to Thetford Garden Centre Limited.

What information we hold about you

We collect personal information whenever you provide it to us. This personal information may include the following:

  • name, address and contact details;
  • transaction history; and
  • other information you provide to us.

How we use your data

We use your information for the purposes of processing orders for our products as placed by you and to exercise and carry out our rights and obligations arising from any orders. We also use your information to notify you of progress or any issues relating to your order.

If you apply for a loyalty card we will also use the personal information provided by you on the application form in order to process your application and establish the required record of you as a loyalty card holder. We will also collect and link your transaction history with the record we hold of you as a loyalty card holder.

We will also use your details to send you special offers and promotions available at Thetford Garden Centre through the post and, with your consent, via email. A record will also be kept of your consent and contact preferences.

We will not provide your information to third parties other than as set out below.

Who we may share your data with

We may use and share aggregated statistical data regarding usage of our service with third parties but will not provide such third parties with any personally identifiable information about you.

We may disclose your personal data to:

  • our agents and service providers
  • a third party who acquires our business
  • law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by law

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • we store your personal data on secure servers
  • your personal data is encrypted in transit
  • access to your personal data is limited to authenticated and approved staff

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

Reasons we collect and use your personal information

We rely on our legitimate interests as the lawful basis on which we collect and use your personal data. Our legitimate interests are that we use your personal information in order to process and respond to any enquiries made by you and process any purchases of our products as without such processing it would not be possible.

We also use your personal information under a legitimate interest if you apply for a loyalty card in order to establish the required record of you as an account holder. Without using your personal data in this way, this would not be possible.

Transfer of data out of the EEA

 We will not transfer your data outside of the European Economic Area (EEA).

Your Rights

You have the right to request access to personal data that we may process about you. If you wish to exercise this right, you should:

  • put your request in writing
  • include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill); and
  • specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:

  • put your request in writing;
  • provide us with enough information to identify you; and
  • specify the information that is incorrect and what it should be replaced with.

In certain circumstances you have the right to require us to erase personal data that we may process about you. If you wish to exercise this right, you should:

  • put your request in writing;
  • provide us with enough information to identify you; and

If you have any concerns or questions as to the way in which we process your information please do contact us. In addition you have a right to bring a complaint with the Information Commissioner’s Office. More information on the Information Commissioner’s Office and your rights is available at www.ico.org.uk.

Retention of data

How long your data is retained by us will depend on how and when you provide us with your information.

If you apply and become a loyalty card holder, we will retain your details for the period you are an active loyalty card holder. If you do not use your loyalty card for a period of 2 years we will contact you to check that you want to remain a loyalty card holder. If we do not receive any confirmation from you within a reasonable time we will proceed to close your loyalty card account and your details will be retained for up to 6 years following our last communication with you.

All other information you provide to us in relation to any enquiries, orders or payments will be retained by us for a period of up to 6 years, in line with required accounting requirements.

Changes to this policy

We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you visit this website.

Contact Us

 To contact us please use the following details:

  • Thetford Garden Centre, Kilverstone, Thetford. IP24 2RL
  • 01842 763267
  • customerservice@thetfordgardencentre.co.uk