New Government Announcement

Following on from the government announcement this evening it has been confirmed Garden Centres CAN REMAIN OPEN from Thursday. We are very grateful for those working behind the scenes in the horticultural industry to help ensure this has happened, our UK growers especially have had a very hard year. The importance of gardening for both physical and mental health has been a key deciding factor in this decision.

We have all the strict Covid measures in place necessary to keep it as safe as possible for staff and customers. We have increased the capacity of our Click & Collect service and delivery service – which is now national – for those preferring this option.

Unfortunately Lime Kiln Kitchen will be closed from Thursday but our takeaway menu is available for collection.

Today has been a huge rollercoaster ride for us and our thoughts are with all the other independent retailers who will have to close for a month – please shop local and support these local businesses!

#staysafe #shoplocal #supportlocal #thetfordgardencentre #christmasisntcanelled

New Polices and Procedures

Please see below some of the new polices and procedures we have put in place to ensure we make the store as safe as possible:
  • There will be a one way system in place throughout the store
  • Only a limited numbers of customers will be allowed in the store on a one in one out basis
  • All customers must have a trolley to enter the store
  • A maximum of 2 people per party
  • Please expect queueing to enter the store at peak times
  • Social distancing measures must be adhered to throughout the store and in out outside spaces
  • We will have strict till procedures in place
  • Till screens will be in place
  • We will only be accepting card/contactless payments
  • Our Toilets facilities are open
We thank you in advance for adhering to the above.

Reopening on Wednesday

We are pleased to announce that we will be opening our doors again on Wednesday along with our click & collect service.There will be social distancing measures in place throughout and limited customers in the store at any one time. We kindly request you come in no more than parties of 2. Lime Kiln Kitchen will remain closed until government guidelines change.We would like to take this opportunity to warmly thank everybody who has supported us through these difficult times. We are positive for the future and look forward to seeing you all soon.

Reopening the store

Dear valued customer, as our thoughts turn to reopening the store sometime soon we wanted to assure you that we are currently putting many plans in place to make your shopping visit with us as safe as possible. These include limited customers in the store at any one time, one-way flow, hand sanitiser stations, till screens and regular cleaning protocols to name but a few; Our staff are also being trained in extra health and hygiene measures and as always we will do all we can to ensure you have a pleasant shopping experience. We hope to see you soon!

Operating a Full Delivery Service

We are operating a full delivery service of all our goods throughout the store. We use safe social distancing measures when we leave your delivery on your doorstep with payment being taken over the phone prior to delivery. Please visit our delivery page *here* for more information. All of our products in stock are gradually being added to our website – please use the green menu bar above to browse our departments.

Call & Collect and Delivery Service

Following the government guidelines we will be continuing to offer our Call & Collect and delivery service following all necessary social distancing measures. We have all your gardening essentials – seed potatoes, Gro-bags, vegetable seeds, strawberry plants plus more vegetable plants arriving Friday. We also have dog, cat and fish food and other essential pet and aquatics items. Please call us on 01842 763267


UPDATE 10pm: Following this evenings announcement from the Prime Minster we will be completely closed tomorrow (Tuesday) whilst we investigate what services it is safe for us to offer going forward.
The health and welfare of our customers and staff is paramount – we believe we need to change the way we serve you in the coming weeks to protect this. With this in mind we will now be providing an amended customer service offer that ensures you will still be able to access our range of products. Will be closing access to the main store from 4:30pm today, however from tomorrow you will be able to access our outside plant area, and take advantage of the following services:
  • Our spacious plant area will remain open with access via the side gate.
  • We will be displaying a selection of our grow your own, garden care, seeds, tools and pet care lines in our under-cover plant area for purchase
  • We will have ‘runners’ available on the back door to collect anything else you may require from inside the store.
  • We will have a selection of food, drinks and gifts available which you made need at this time – greetings cards, hand soap, puzzles, books and children’s craft kits.
  • If you want to see our larger items – garden furniture, bbqs, machinery – we are happy to allow a small amount of customers in the store at any one time
  • We have a ‘Call & Collect’ service – call us to place an order, pay and arrange a collection time and we will load it straight into the boot of your car Tel: 01842 778525
  • We offer a full delivery service, free with a £30 spend and only £3 below within a 5 mile radius. Please call us if you live further afield. All goods will be left on your doorstep. Tel: 01842 778525
  • We are working on a Click and Collect service which we are aiming to have up and running before the end of the week with a full web-shop now underway.
Unfortunately we will no longer be able to accept cash at this time and our toilets will be closed for staff use only. There is no doubt the coming months are going to be tough on each and everyone of us. Our aim is to serve our customers in the best way we can. We understand peoples gardens will be their sanctuary – try and go outside everyday. Complete garden novice? We will give you any advice you need. Need a chat? Give us a call! We want to serve our local community in anyway we can at this time. Let’s support each other, stay at home if you are advised to, help your neighbour, be kind and considerate, don’t panic buy, support small, local businesses and those self-employed. Consider those working so incredibly hard right now in the NHS, supermarkets and their supply chains, manufacturers producing protective equipment, the list goes on. We must all do our bit and we will get through this together. We look forward to seeing you all again soon.