Keep up to date with all our Covid-19 announcement and procedures.

Safe Shopping Guidelines

As the rates of COVID-19 are currently at their highest, we would respectfully like to remind customers what is expected of them when visiting our store. During lockdown we are open for essential shopping – we do not endorse non-essential travel.

 WE ASK THAT YOU PLEASE TAKE A TROLLEY TO SHOP IN THE GARDEN CENTRE 

• this is how we control numbers in the store 

• trollies aid social distancing whilst shopping 

• supports distancing measures at our till points 

• if there are no trollies, please wait for one to become available or ask a colleague for assistance

PLEASE CHECK IN USING THE NHS TRACK AND TRACE APP ON YOUR PHONE

MAXIMUM OF TWO PEOPLE PER PARTY

(except in exceptional circumstances)

PLEASE FOLLOW SOCIAL DISTANCING GUIDELINES 

PLEASE WEAR A SUITABLE FACE COVERING 

PLEASE USE CARD PAYMENTS ONLY

SANITISE YOUR HANDS UPON ENTRANCE INTO THE STORE

PLEASE FOLLOW THE ONE WAY SYSTEM WHILST MOVING AROUND THE STORE

Thank you for following these measures which are in place to keep our customers and staff safe

Lime Kiln Kitchen Closed

As per Government guidelines, from 25th December Lime Kiln Kitchen will be closed until further notice. We have decided not to run our takeaway service at this time but subject to change depending on circumstances.

We would like to thank all of our customers for your continued support and we look forward to seeing you all again. We are doing everything we can to support all of our staff at this very difficult time.

Please feel free to contact us for any further questions on 01842 763267

New Government Announcement

Following on from the government announcement this evening it has been confirmed Garden Centres CAN REMAIN OPEN from Thursday. We are very grateful for those working behind the scenes in the horticultural industry to help ensure this has happened, our UK growers especially have had a very hard year. The importance of gardening for both physical and mental health has been a key deciding factor in this decision.

We have all the strict Covid measures in place necessary to keep it as safe as possible for staff and customers. We have increased the capacity of our Click & Collect service and delivery service – which is now national – for those preferring this option.

Unfortunately Lime Kiln Kitchen will be closed from Thursday but our takeaway menu is available for collection.

Today has been a huge rollercoaster ride for us and our thoughts are with all the other independent retailers who will have to close for a month – please shop local and support these local businesses!

#staysafe #shoplocal #supportlocal #thetfordgardencentre #christmasisntcanelled

New Polices and Procedures

Please see below some of the new polices and procedures we have put in place to ensure we make the store as safe as possible:
  • There will be a one way system in place throughout the store
  • Only a limited numbers of customers will be allowed in the store on a one in one out basis
  • All customers must have a trolley to enter the store
  • A maximum of 2 people per party
  • Please expect queueing to enter the store at peak times
  • Social distancing measures must be adhered to throughout the store and in out outside spaces
  • We will have strict till procedures in place
  • Till screens will be in place
  • We will only be accepting card/contactless payments
  • Our Toilets facilities are open
We thank you in advance for adhering to the above.

Reopening on Wednesday

We are pleased to announce that we will be opening our doors again on Wednesday along with our click & collect service.There will be social distancing measures in place throughout and limited customers in the store at any one time. We kindly request you come in no more than parties of 2. Lime Kiln Kitchen will remain closed until government guidelines change.We would like to take this opportunity to warmly thank everybody who has supported us through these difficult times. We are positive for the future and look forward to seeing you all soon.

Reopening the store

Dear valued customer, as our thoughts turn to reopening the store sometime soon we wanted to assure you that we are currently putting many plans in place to make your shopping visit with us as safe as possible. These include limited customers in the store at any one time, one-way flow, hand sanitiser stations, till screens and regular cleaning protocols to name but a few; Our staff are also being trained in extra health and hygiene measures and as always we will do all we can to ensure you have a pleasant shopping experience. We hope to see you soon!

Operating a Full Delivery Service

We are operating a full delivery service of all our goods throughout the store. We use safe social distancing measures when we leave your delivery on your doorstep with payment being taken over the phone prior to delivery. Please visit our delivery page *here* for more information. All of our products in stock are gradually being added to our website – please use the green menu bar above to browse our departments.