Front of House Manager- Lime Kiln Kitchen

We are looking for an experienced and people-focused Front of House Manager to lead the day-to-day operation of our busy restaurant and seasonal Norfolk Pizza Co trailers. This is a hands-on role, ideal for someone who thrives in a fast-paced hospitality environment and takes pride in delivering outstanding customer service.

You will be responsible for managing a large front of house team, maintaining high standards across service and presentation, driving sales performance, and creating a positive, engaged team culture. You’ll also contribute to the ongoing development of the restaurant working closely with the Head Chef and the Senior Catering & Hospitality Manager.

Key Responsibilities

• Lead, motivate and manage a large front of house team, ensuring excellent service at all times

• Maintain high standards of customer care, cleanliness, presentation and compliance

• Drive sales performance and support the achievement of agreed targets and KPIs

• Recruit, train, develop and coach team members, providing ongoing support and performance feedback

• Create and nurture a positive, inclusive and professional team culture

• Work collaboratively with the Head Chef to ensure smooth service and a strong front/back of house partnership

• Support the Senior Catering & Hospitality Manager with planning, rotas, stock control and operational improvements

• Handle customer feedback professionally, resolving issues and identifying opportunities to improve the guest experience

• Contribute ideas and initiatives to support the continued growth and development of the Lime Kiln Kitchen and Norfolk Pizza Co trailer

Additional Requirements: Food Hygiene Certificate

Working Hours

This is a full-time position involving alternate weekends, with the likelihood of working every weekend during peak periods.

Why work with us?

• Family-run, friendly team
• Competitive pay (based on experience)
• Staff discounts across the garden centre and restaurant

To apply for the role, please send your CV to James Feuer- James@thetfordgardencentre.co.uk

Here at Thetford Garden Centre, we’re working to create a more diverse, inclusive team that will bring skills, energy, & enthusiasm to our workplace.