Thetford Garden Centre is a long-established independent family business eager to move forward and develop with exciting expansion plans for the future. We are always on the lookout for candidates who are enthusiastic, positive and have a can-do attitude to work.
Business developments this year have created new job opportunities:
An Operations Manager is required to manage the efficient running of the retail floor and warehouse. Main responsibilities to include:
Developing and overseeing customer service throughout the business
Managing all retail operations including tills, customer service desk, warehouse and IT
Managing health and safety and human resource requirements
Acting as duty manager
Applicants must understand the importance of great customer service, be able to think on their feet and have strong organisational and interpersonal skills. Retail experience essential.
43 hour week to include alternative weekends and alternative late night Friday working. Competitive salary, pension scheme, staff discount.
Applications in writing to Ms L Nixon
Catering Front of House Assistant & Supervisor
Join our award-winning Coffee shop team who have served over 25,000 cups of tea in the past year! We are looking for someone cheerful who can use their own initiative, work as part of a team and provide a fantastic service. Catering experience desirable.
25+ Hours per week, weekend work included with some weekends off.
Please send CV and covering letter to Lisa Billman
Garden Care Assistant
An Assistant is required in this busy department. A keen interest in gardening is desirable. Main duties to include serving customers to a high standard and stock replenishment.
Saturday and Sunday, 10am – 4pm
Please send CV and covering letter to Julian Chittock
A Jolly person is required for weekends in November and December and occasional days up to Christmas including Christmas Eve. Must be reliable and great with children. Job share a possibility.
Please send CV and covering letter to Chris Hudson
Covering Letters and CVs should be sent to: Thetford Garden Centre, Kilverstone, Thetford, Norfolk IP24 2RL
We regret that for positions that attract high volumes of applicants we maybe unable to respond to everyone that applies.
BENEFITS OF WORKING WITH US
Our employees work hard to deliver a high standard of service to all of our customers. Our package of benefits is designed to reward our employees for their efforts and to help us attract, motivate and retain the best people in the garden centre industry.
Pay – we regularly check our pay against other similar retailers to make sure we are competitive. We review our employee’s basic pay annually.
Employee discount – Starting at 10% after your probation ends and increasing with your length of service up to 20%.
Pension – We are all aware of how important it is to save for our retirement. If you pay into our scheme and meet the government criteria, the company will too.
Paid holiday – in a full year holiday pay is 5.6 weeks, which includes 4 weeks holiday plus 8 bank holidays, pro rata.
Training and Development – we continually try and help our staff grow and learn new skills. Our supervisors and Managers are currently undergoing full training courses provided by an industry recognised organisation. All staff receive customer service, manual handling and job specific training. Merchandising, first-aid and forklift training is provided where necessary.
Childcare voucher –Employees can apply for childcare vouchers that are exempt from tax and NI which allows the employee to save money and put this towards their childcare costs.
Subsidised menu – We offer a reduced menu for all employees during their working hours which offer good food at reasonable prices.
Celebrations – Every year we hold a summer bbq for staff and a guest, enjoy a Christmas meal at a local restaurant and aim to have two Friends and Families events with exclusive discounts on the night.
Christmas Gift Voucher – these are discretionary according to your performance over the year.
Uniform – Uniform and safety equipment provided as necessary.
Testimonials from our staff:
Jonathan – External Gardening Supervisor
I started working for Thetford Garden Centre more than 12 years ago when looking for a change in career, starting off as a Plant Area Assistant. It was not long afterwards that I became the first Assistant to be promoted to Supervisor level and now every department has a Supervisor to support the Department Manager.
Being “green fingered” means I enjoy working with all the plants, but that also extends to helping people with Hard Landscaping products meaning no two days are the same. The constant variation of work means you can help and inspire those new to gardening as well as assist the seasoned gardener find that one plant to fill a gap in their garden. As with all aspects of gardening, you will always learn something new every day.
Tina – Senior Till Assistant
I have been working at Thetford Garden Centre for nine years. I started as a Till Assistant and since I have been here I have had the opportunity to complete a Customer Service Apprenticeship which has put me in good stead. I am now a Senior Till Assistant and can process refunds and exchanges, I manage the Loyalty Card database and answer all manner of customer enquiries.