Covid-19 Update and Action Plans
#StayAtHome, protect our community against Covid-19
25th March 2020
Our store is currently closed to the general public, but we are offering a delivery service, so if you need any garden or pet supplies, we will do all we can to help you through this difficult time.
Please contact us on 01842 763267
24th March 2020
Following the government guidelines we will be continuing to offer our Call & Collect and delivery service following all necessary social distancing measures. We have all your gardening essentials - seed potatoes, Gro-bags, vegetable seeds, strawberry plants plus more vegetable plants arriving Friday. We also have dog, cat and fish food and other essential pet and aquatics items. Please call us on 01842 763267
23rd March 2020
UPDATE 10pm: Following this evenings announcement from the Prime Minster we will be completely closed tomorrow (Tuesday) whilst we investigate what services it is safe for us to offer going forward.
IMPORTANT CUSTOMER ANNOUNCEMENT
The health and welfare of our customers and staff is paramount - we believe we need to change the way we serve you in the coming weeks to protect this. With this in mind we will now be providing an amended customer service offer that ensures you will still be able to access our range of products.
Will be closing access to the main store from 4:30pm today, however from tomorrow you will be able to access our outside plant area, and take advantage of the following services:
- Our spacious plant area will remain open with access via the side gate.
- We will be displaying a selection of our grow your own, garden care, seeds, tools and pet care lines in our under-cover plant area for purchase
- We will have ‘runners’ available on the back door to collect anything else you may require from inside the store.
- We will have a selection of food, drinks and gifts available which you made need at this time - greetings cards, hand soap, puzzles, books and children’s craft kits.
- If you want to see our larger items - garden furniture, bbqs, machinery - we are happy to allow a small amount of customers in the store at any one time
- We have a ‘Call & Collect’ service - call us to place an order, pay and arrange a collection time and we will load it straight into the boot of your car Tel: 01842 778525
- We offer a full delivery service, free with a £30 spend and only £3 below within a 5 mile radius. Please call us if you live further afield. All goods will be left on your doorstep. Tel: 01842 778525
- We are working on a Click and Collect service which we are aiming to have up and running before the end of the week with a full web-shop now underway.
Unfortunately we will no longer be able to accept cash at this time and our toilets will be closed for staff use only.
There is no doubt the coming months are going to be tough on each and everyone of us. Our aim is to serve our customers in the best way we can. We understand peoples gardens will be their sanctuary - try and go outside everyday. Complete garden novice? We will give you any advice you need. Need a chat? Give us a call! We want to serve our local community in anyway we can at this time.
Let’s support each other, stay at home if you are advised to, help your neighbour, be kind and considerate, don’t panic buy, support small, local businesses and those self-employed. Consider those working so incredibly hard right now in the NHS, supermarkets and their supply chains, manufacturers producing protective equipment, the list goes on. We must all do our bit and we will get through this together. We look forward to seeing you all again soon.
20th March 2020
IMPORTANT CUSTOMER UPDATE
As per Government guidelines, Lime Kiln Kitchen is now closed until further notice.
The take-away menu below will be available over the weekend, with a planned full take-away service available from Monday and we also hope to provide a meals on wheels service soon.
More details to follow…….
Weekend Take Away menu:
Sandwiches, hot & cold drinks and various cakes
Please call for further details
We would like to thank all of our customers for your continued support and we look forward to seeing you all soon.
We are doing everything we can to support all of our staff at this very difficult time.
19th March 2020
Dear friends of Thetford Garden Centre,
As a business, the health and wellbeing of our customers and our staff is always our top priority. We are closely monitoring the Coronavirus (COVID-19) situation as it unfolds and are continuing to adapt, following the guidance issued by the government and health authorities to help keep everyone as safe as possible. Our thoughts go out to anyone who has been personally impacted, and we hope that you and your families are safe and well.
For the moment, our Garden Centre remains open and we’ve implemented several additional precautions, continuing to closely monitor the situation.
We have fantastic staff at the Garden Centre who are working very hard in very challenging circumstances, to serve our customers, support our community and take care of one another. The days, weeks and months ahead will be testing and ever-changing for us all and we will keep you updated as the situation evolves.
We can deliver anything you may need from the Garden Centre direct to your home, leave on the front door step and we will do this for free if you spend £30 or more, or a nominal fee of £3 if under this amount for deliveries within a 5 mile radius of the Garden Centre. We can also take an order and payment over the phone and load the goods direct into your car when you come to collect. Please give us a call, all of this can be arranged over the phone, 01842 763267 email … or send us a Facebook message.
We are also looking into a take-away service for Lime Kiln Kitchen and a personalised greeting card service so watch this space – don’t forget Mother’s Day this Sunday!
In the meantime, we would like to say a personal thank you to each and every one of our customers and our staff for your continued support.
Best wishes to you and your loved ones,
Jean, Lucy, Shane and all at Thetford Garden Centre
Lime Kiln Kitchen
🍰 Take Away / Call & Collect Menu Available ☕️
Our customers are more than welcome to pop in for a take away or call up to pay, order and have your order delivered to your car 🚗
Menu below ⬇️
Sandwiches & Chips:
Coronation Chicken £7.95
New York Deli (Pastrami) £8.95
Cheese & Pickle £7.45
Falafel, Avocado & Red Pepper Houmous £8.45
Egg Mayo & Cress £7.45
Toasted Panini & Chips
Bacon, Brie & Chutney £8.95
Jacket potatoes & Salad
Cheddar & Beans £6.95
Mediterranean Veg & Red Pepper Houmous £7.45
Coronation Chicken £7.95
Homemade Quiche, New Potatoes & Salad £10.95
Fruit Scone, Butter & Jam £2.95
Cheese Scone & Butter £2.50
Victoria Sponge £3.95
Carrot Cake £3.95
Chocolate Brownie £3.45
Cherry & Coconut Cake £3.95
Also Hot Chocolates, Soft Drinks, Ice Cream Shakes available!
Other items may be available - please enquire when you call and please state your collection time!
18th March 2020
If you are in self isolation and you have an occasion to celebrate like a birthday, special thank you or even a Mother's day card. We can send a card directly to a person of your choice by post 💌💌
Please call 01842 763267 or email firstname.lastname@example.org for more details!
17th March 2020
Due to current events with COVID-19, we have decided to temporarily stop Friday Late Night Shopping until further notice. We will be resuming winter opening hours which can be found on our website and social media.
Thank you all for your cooperation and please accept our sincere apologies if this causes any inconvenience.
16th March 2020
Due to the current situation regarding the COVID-19 Virus, we request where possible that our customers make their payments using a credit or debit card instead of cash to help protect our staff and customers from infection. Please accept our sincere apologies if this causes any inconvenience.
13th March 2020
Here at Thetford Garden Centre the health and wellbeing of our staff and customers is our priority. Today we have put in place extra precautions and stricter cleaning protocols to do our best in limiting the spread of the coronavirus. As per government guidelines we request anyone with a fever or persistent cough to self-isolate for 14 days. We hope this reassures all of our customers - please contact us if you have any questions.